This Privacy Policy describes how Get Toner ("Get Toner," "we," "us," or "our") collects, uses, discloses, and protects the personal information of visitors to and customers of GetToner.ca (the "Site"). We are based in Alberta, Canada, and this policy is written to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).
Last updated: August 20, 2026
If you have questions about this policy, want more information about our privacy practices, or want to make a complaint or exercise your privacy rights, contact us at:
Get Toner – Customer Service
102, 21003-100 Avenue NW, Edmonton, AB T5T 5X8
Email: orders@gettoner.ca
Phone: 587-402-5179
We collect the following categories of personal information:
Device and usage information — such as your browser type and version, IP address, general location (city/region), time zone, referring/landing pages, pages viewed, search terms used on the Site, and how you interact with the Site. This is collected automatically through cookies, pixels, and similar tracking technologies when you browse the Site.
Order and account information — such as your name, billing and shipping address, email address, phone number, and payment details (processed by our payment processor; we do not store full card numbers). We collect this directly from you when you place an order, create an account, or contact us.
Customer support information — such as the content of your messages, order numbers, and any other details you choose to share when you contact us for support.
Marketing preferences — such as your email/SMS subscription status and engagement with our marketing messages, if you opt in to receive them.
We use your personal information to:
We share personal information with service providers who help us run our business. We only share what each provider needs to perform its function. Currently, this includes:
Store platform and payments
Post-purchase reviews
Marketing, advertising, and analytics — we use the following tools to advertise our products, measure Site performance, and understand how customers use the Site. Some of these providers receive information about your visit and, where you have made a purchase, limited order information (such as your email address in hashed form) so that we and they can measure ad performance and, where permitted, show you or similar shoppers relevant ads:
Email and SMS marketing / CRM
Site features
We may also disclose personal information to comply with the law, respond to a subpoena, search warrant, or other lawful request, or to protect our rights, property, or safety, or that of our customers.
We do not sell personal information for money.
We use cookies and similar technologies (pixels, tags, and web beacons) to operate the Site's core functions (like checkout and cart), analyze traffic, and support the advertising and marketing tools listed above. Shopify's own checkout, cart, and fraud-prevention cookies are documented at https://www.shopify.com/legal/cookies
You can control cookies through your browser settings. Blocking cookies may affect how parts of the Site function, including checkout. You may also see a cookie consent banner on your first visit, allowing you to choose which non-essential cookies you accept.
Under PIPEDA and Alberta's PIPA, you have the right to:
To exercise any of these rights, contact us using the details above. We will respond within the timelines required by applicable law.
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta (https://oipc.ab.ca) or the Office of the Privacy Commissioner of Canada (https://priv.gc.ca).
If you are a resident of the European Economic Area (EEA) or the United Kingdom, your information may be transferred to and processed in Canada and other countries. We rely on your consent, the performance of our contract with you, and our legitimate interests as the basis for processing. Contact us to exercise your GDPR rights (access, correction, erasure, portability, and objection).
If you are a resident of California, you have rights under the California Consumer Privacy Act (CCPA) to know what personal information we collect, request its deletion, and opt out of its "sale" or "sharing" as those terms are defined by the CCPA (our use of advertising pixels such as Google, Meta, TikTok, and Pinterest may be considered "sharing" for cross-context behavioural advertising under the CCPA). Contact us to exercise these rights.
We retain your personal information for as long as needed to fulfill the purposes described in this policy, including to maintain business and tax records, unless a longer retention period is required by law or you request earlier deletion where permitted.
Our payment processor uses limited automated fraud-screening (for example, temporarily flagging IP addresses or cards associated with failed or fraudulent transactions) that does not have a legal or otherwise significant effect on you.
The Site is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will update the "Last updated" date above when we do.
If you have a concern about how we handle your personal information, please contact us first at orders@gettoner.ca so we can try to resolve it directly. You may also file a complaint with the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.